Harlow Town train station has achieved top marks in a recent mystery shopping exercise for the information provided to customers.
Abellio Greater Anglia's rail stations were assessed throughout May as part of a regular mystery shopping exercise to check that stations are meeting the standards that customers expect of them.
Both stations achieved a score of 100 per cent for good information provision to customers.
The criteria for scoring points for good information provision includes visible signage and directions, a clear public address system and regular announcements, the provision of customer information screens which provide timely and accurate information, relevant timetables and posters on display, local bus and taxi information available, as well as clearly displayed opening times, no smoking signs, maps and welcome posters.
All Abellio Greater Anglia rail stations are regularly assessed by mystery shoppers for the standard of their facilities and level of customer service.
Abellio Greater Anglia's Customer Service Director Andrew Goodrum, said: "I am delighted to see that Harlow Town and Hertford East stations have achieved the top score for the information provided to customers. Our teams are working hard to provide excellent customer service at all times and good information provision at stations is a key element of this. These stations set a great example which I know others will be aiming to follow."
Abellio Greater Anglia's rail stations were assessed throughout May as part of a regular mystery shopping exercise to check that stations are meeting the standards that customers expect of them.
Both stations achieved a score of 100 per cent for good information provision to customers.
The criteria for scoring points for good information provision includes visible signage and directions, a clear public address system and regular announcements, the provision of customer information screens which provide timely and accurate information, relevant timetables and posters on display, local bus and taxi information available, as well as clearly displayed opening times, no smoking signs, maps and welcome posters.
All Abellio Greater Anglia rail stations are regularly assessed by mystery shoppers for the standard of their facilities and level of customer service.
Abellio Greater Anglia's Customer Service Director Andrew Goodrum, said: "I am delighted to see that Harlow Town and Hertford East stations have achieved the top score for the information provided to customers. Our teams are working hard to provide excellent customer service at all times and good information provision at stations is a key element of this. These stations set a great example which I know others will be aiming to follow."