MYSTERY SHOPPING IS REASON #1!
"So, what are the secrets that enable Ace to win in an incredibly competitive marketplace?"
1. They mystery shop their stores. Many companies
use mystery shoppers in their stores, but what makes Ace Hardware
different is that the stores are independently owned, yet they agree to
be mystery shopped by the corporate cooperative that supplies their
merchandise. The headquarters provides customer service training and
mystery shopping services that the dealers know will take them to a
higher level of customer experience. Ace corporate has created stringent
standards their retailers must meet to earn the designation of
“Certified Ace Helpful.”