Ely railway station achieved top marks in a recent mystery shopping exercise.
Abellio
Greater Anglia's rail stations were assessed between January 10 and
February 6 as part of a regular mystery shopping exercise to check that
stations are meeting the standards that customers expect of them.
Ely achieved a score of 100 per cent for good information provision to customers.
The
criteria for scoring points for good information provision includes:
visible signage and directions, a clear public address system and
regular announcements and the provision of customer information screens
which provide timely and accurate information.
It also takes into account relevant timetables and posters on
display, local bus and taxi information available, as well as clearly
displayed opening times, no smoking signs and maps.
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Greater Anglia's customer service director, Andrew Goodrum, said: "I am
delighted to see that Ely has achieved the top score for the information
provided to customers.
"Our teams are working hard to provide
excellent customer service at all times and good information provision
at stations is a key element of this."