Ely Railway Station Achieves 100% in Mystery Shopping Exercise

Ely railway station achieved top marks in a recent mystery shopping exercise.
Abellio Greater Anglia's rail stations were assessed between January 10 and February 6 as part of a regular mystery shopping exercise to check that stations are meeting the standards that customers expect of them.

Ely achieved a score of 100 per cent for good information provision to customers.
The criteria for scoring points for good information provision includes: visible signage and directions, a clear public address system and regular announcements and the provision of customer information screens which provide timely and accurate information.

It also takes into account relevant timetables and posters on display, local bus and taxi information available, as well as clearly displayed opening times, no smoking signs and maps.
Abellio Greater Anglia's customer service director, Andrew Goodrum, said: "I am delighted to see that Ely has achieved the top score for the information provided to customers.

"Our teams are working hard to provide excellent customer service at all times and good information provision at stations is a key element of this."

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