Five Ways Ace Hardware Proves David Can Beat Goliath

MYSTERY SHOPPING IS REASON #1!
"So, what are the secrets that enable Ace to win in an incredibly competitive marketplace?"
1. They mystery shop their stores. Many companies use mystery shoppers in their stores, but what makes Ace Hardware different is that the stores are independently owned, yet they agree to be mystery shopped by the corporate cooperative that supplies their merchandise. The headquarters provides customer service training and mystery shopping services that the dealers know will take them to a higher level of customer experience. Ace corporate has created stringent standards their retailers must meet to earn the designation of “Certified Ace Helpful.”
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