After the Assignment is Completed -- What's Next?


Once the assignments have been completed and submitted, they are then reviewed by our internal quality review team to ensure the shops were done correctly, the information is accurate, and have proper grammar, spelling and good content.

Once the reports are approved, you (or any number of other managers) instantly receive a copy of the completed audit reports in a PDF format by email. Additionally, we have a host of other on-line reports available which help you further analyze your data. Following is just an example of benefits of our reporting system:
  • Robust yet user-friendly dynamic on-line functions
  • Automated email delivery of mystery shop reports in a PDF format to designated management
  • Photos, videos and wave files can be up-loaded and attached to the reports
  • Customized email messaging based on the overall score of an individual shop
  • Ad-hoc reporting with the ability to drill all the way down to a single location and report
  • Ability to export data for further internal analysis
  • Results over various periods of time; reporting by question and by category
  • Overall YTD analysis by location separated by various channels, levels, or in ascending order
  • Monthly graphical executive summary reports detailing what areas of service need addressed
  • Customizable email distribution list by restricted access
  • Multiple sorting options on both drill down and mystery shop reports
  • Ability to order new customized reports and features