When should you hire a mystery shopper?
Unbiased feedback can help restaurant operators up their game.
Customer service. Food quality. Wait time. Value. These are key areas of focus for every restaurant. They are the categories by which customers define success and some of the top considerations during a mystery shop; the customer experience measurement tool that delivers direct feedback on brand interactions in restaurants all across the nation, every day of the week.
SOURCE: www.restaurant-hospitality.com